Refunds and cancellations

We want you to be happy with your reading. Here is what you can expect.

Cancelling an order

• Before Aakash Verma starts preparing your reading: you can cancel, and we refund the amount you paid less the payment processing fee that our payment partner keeps (it is not returned to us). Write to support@example.com with your order number.
• Once preparation has started: the order cannot be cancelled, because the reading is being prepared for you personally. If a birth detail was wrong, we correct it for free instead (below).

Corrections

If a birth detail you gave was wrong (for example the time of birth), tell us within 30 days of delivery and we prepare the reading again from the right details, free of charge, once per order.

When something went wrong on our side

If your reading was not delivered, or was prepared for the wrong person, we put it right first. If we cannot, we refund the amount you paid, less the payment partner's processing fee.

Questions for your book

Packs of questions are one-time purchases, and questions you have bought never expire while your account is open, so packs are not refunded once bought, unless something went wrong on our side or the law requires it.

How refunds are paid

Refunds go back to the way you paid, through our payment partner, usually within 5 to 7 working days after we approve them (your bank may take a little longer). The payment partner's processing fee is not refunded, and discounts used on the order are not paid out in cash.

Contact

Write to support@example.com or use the Contact page with your order number.